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Last Updated: September12, 2025
At Global Surgicals, we are committed to delivering your orders safely, securely, and within the expected delivery timeframe. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
Once you place an order with Global Surgicals, we begin processing it after receiving successful payment confirmation or order confirmation for eligible Cash on Delivery orders.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. Processing time may vary depending on product availability, order volume, or other circumstances.
If there is any significant delay in processing your order, we will make reasonable efforts to inform you using the contact details provided at the time of purchase.
After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the shipping service used.
Delivery times may vary for remote locations, areas with limited logistics coverage, public holidays, adverse weather conditions, transportation delays, or other circumstances beyond our control.
The estimated delivery time displayed during checkout or communicated after dispatch is an estimate and should not be considered a guaranteed delivery date.
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, Global Surgicals may offer free shipping promotions or free delivery above a specified order value. Such offers may be subject to specific terms and conditions and will be communicated on the website or during checkout.
Once your order has been dispatched, you may receive shipping and tracking information through your registered email address, mobile number, or other available communication channels.
You can use the tracking information provided by the shipping partner to check the status of your shipment.
Tracking information may take some time to become active after the package has been handed over to the courier.
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check your:
Global Surgicals will not be responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.
While we work with reliable shipping partners, delivery delays may occur due to circumstances such as weather conditions, transportation issues, incorrect addresses, operational disruptions, public holidays, high order volumes, or other events beyond our reasonable control.
If a courier attempts delivery and the order cannot be delivered because the customer is unavailable or the address/contact information is incorrect, the courier may make additional delivery attempts or return the package to us.
If an order is returned due to an incorrect address, repeated delivery failure, or refusal to accept the shipment, additional shipping charges may apply before the order can be resent.
Please inspect your package when it is delivered.
If the package appears damaged, opened, or tampered with, we recommend refusing delivery where possible and contacting Global Surgicals immediately.
If you receive a damaged product, please contact us as soon as possible with your order details and clear photographs or videos showing the condition of the package and product. This will help us investigate the issue and determine the appropriate resolution.
If you receive an incorrect product, missing item, or incomplete order, please contact our customer support team promptly after delivery.
Please provide your order number and relevant photographs or other information that may help us verify the issue.
After reviewing the request, we may provide an appropriate resolution in accordance with our return, replacement, and refund policies.
Cash on Delivery (COD) may be available for selected locations and orders, subject to eligibility and availability.
COD orders may be subject to additional verification before dispatch. Global Surgicals reserves the right to restrict or cancel COD orders where necessary to prevent fraudulent or suspicious transactions.
Unless specifically stated on our website, Global Surgicals currently focuses on delivering orders within India.
If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other import-related costs may be communicated separately and may be the responsibility of the customer.
Orders may be delivered through third-party courier and logistics partners selected by Global Surgicals.
Once the order is handed over to the courier partner, delivery is subject to the courier company's operational processes and service coverage. We will provide reasonable assistance in resolving shipping-related issues.
If you have questions about your order, shipping status, delivery, or this Shipping Policy, please contact Global Surgicals using the details available on our website.
Global Surgicals
Email: contact@globalsurgicals.in
Phone: +91 9997222341
