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Last Updated: July19, 2025
At Global Surgicals, we aim to provide high-quality products and a reliable shopping experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.
By placing an order on our website, you agree to the terms outlined below.
Orders can be cancelled before they are dispatched.
If you wish to cancel an order, please contact Global Surgicals as soon as possible with your order number and registered contact details.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return or replacement process.
Global Surgicals reserves the right to cancel an order in situations including product unavailability, pricing or inventory errors, payment issues, suspected fraudulent activity, incorrect order information, or circumstances beyond our reasonable control.
Products may be eligible for return or replacement if:
To be eligible for a return or replacement, the product should generally be unused, unopened, and in its original packaging, unless the issue relates to a defective, damaged, or incorrect product.
Certain products may not be eligible for return due to hygiene, safety, medical, or regulatory considerations.
For health, hygiene, and safety reasons, certain products may not be eligible for return once delivered or opened.
This may include products that are:
Please check the product information and applicable return conditions before placing an order.
If you receive a damaged or defective product, please contact us as soon as possible after delivery.
You may be asked to provide:
Order number
Photographs of the product
Photographs of the outer packaging
A description of the issue
Video evidence, where reasonably required
Our team will review the information and determine whether the product qualifies for replacement, return, refund, or another appropriate resolution.
If you receive an incorrect product or an item is missing from your order, please notify us promptly.
After verification, Global Surgicals may arrange a replacement, provide the missing item, or issue an appropriate refund depending on the circumstances and product availability.
Once a return or cancellation is approved, the applicable refund will be initiated to the original payment method, wherever possible.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.
Global Surgicals is not responsible for delays caused by banks or third-party payment providers after the refund has been successfully initiated.
Original shipping charges, if applicable, may not be refundable unless the return is due to an error on our part, a defective product, a damaged product, or another situation where Global Surgicals determines that a refund of shipping charges is appropriate.
If a product is returned for reasons not caused by Global Surgicals, return shipping costs may be the responsibility of the customer.
For eligible Cash on Delivery orders, if a refund is approved, Global Surgicals may request the customer's bank account or other required payment details to process the refund.
Customers should provide accurate information to avoid delays.
A refund or return request may be rejected if the product does not meet the applicable return conditions, shows signs of use or damage caused by the customer, is missing required packaging or accessories, or the request is submitted outside the applicable return period.
Any decision will be made after reviewing the specific circumstances of the request.
Some products may have specific return, replacement, warranty, or refund conditions. Where applicable, these conditions will be displayed on the relevant product page or communicated to the customer.
Customers are encouraged to review the product-specific terms before completing their purchase.
Global Surgicals reserves the right to refuse returns, replacements, refunds, or future orders where there is evidence of fraudulent activity, repeated misuse of the return policy, intentional damage, false claims, or other abusive behavior.
To request a cancellation, return, replacement, or refund, please contact Global Surgicals through the contact details provided on our website.
Please include your:
Order number
Name
Registered mobile number or email address
Reason for the request
Relevant photographs or videos, where applicable
Our team will review your request and provide the next steps.
For questions regarding cancellations, returns, replacements, or refunds, please contact:
Global Surgicals
Email: contact@globalsurgicals.in
Phone: +91 9997222341
Global Surgicals reserves the right to modify this Refund & Cancellation Policy from time to time. Any updates will be published on this page with a revised "Last Updated" date.
