Privacy Policy

Last Updated: September 9, 2025

At Global Surgicals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Global Surgicals collects, uses, stores, and protects your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to our communications, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Mobile number
  • Email address
  • Account login information

  • Order and purchase details
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Website usage, device, browser, and technical information

We collect only the information reasonably necessary to provide our products and services, process orders, communicate with customers, and improve our website.

2. How We Use Your Information

Global Surgicals may use your information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Process payments and refunds
  • Create and manage customer accounts
  • Provide customer support
  • Send order confirmations, invoices, and delivery updates
  • Respond to questions and requests
  • Improve our products, website, and customer experience
  • Prevent fraudulent or unauthorized transactions
  • Maintain website security
  • Send promotional offers and marketing communications where permitted and where you have provided consent
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers. Global Surgicals does not intentionally store complete credit or debit card details on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices. Customers should review the applicable payment provider's terms and privacy policy before completing a transaction.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business. These may include payment processors, shipping and logistics partners, website and hosting providers, technology providers, customer support services, analytics providers, and marketing service providers.

We may also disclose information where required by law, legal proceedings, government authorities, or when necessary to protect our rights, customers, website, or business.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, provide a better shopping experience, and measure the effectiveness of marketing campaigns.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable laws and legitimate business requirements.

8. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, shipping services, social media platforms, or other external services. These third parties have their own privacy policies and terms.

Global Surgicals is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Marketing Communications

If you have opted to receive promotional communications from us, we may send information about products, offers, discounts, services, or other updates.

You may unsubscribe from promotional emails or other marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that you may still receive essential transactional communications, such as order confirmations, payment updates, shipping notifications, or account-related messages.

10. Children's Privacy

Our website is not intended for children who are unable to legally enter into transactions or provide personal information without appropriate authorization. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also request information about how your personal data is being used or withdraw consent for certain communications where applicable.

To make a privacy-related request, please contact Global Surgicals using the contact details provided on our website.

12. Changes to This Privacy Policy

Global Surgicals may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Global Surgicals through the contact information available on our website.

Global Surgicals
Email: contact@globalsurgicals.in
Phone: +91 9997222341

By using the Global Surgicals website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.